Did I overstep my bounds or am I being unreasonable in expecting at least some sort of feedback after 7 weeks? I'd think at a minimum some sort of timeframe would be in order. But then again maybe I am just too demanding of a customer.
Lee: your raft is in for testing and I agree since this is life saving equipment we DO NOT RUSH TESTING.I would think you would appreciate that. There are other rafts in for serviceahead of yours and yours went in proper order. I cannot ruch the servicng procedure and conveyed this to you every time you called and I did call you and spent alot of time with you on the phone explaining how to ship the raft and answering your questions. After you decided to send it , You told me there was no rush. I will discuss the status with my staff and be touch as soon as possible.
Best Regards,
Ms. Lori Perrino
Vice-President
Givens Marine Survival Co.,Inc.
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