Wednesday, February 14, 2007

Givens Marine Survival: Customer Service

I am getting really annoyed with Givens. I've sent them the link below and let them know my experience with their company is being documented through this blog. Let's see if this makes any difference at all. I'll copy their response in if and when I get one.

Hi Lori,

I am sorry to say that I am frustrated with the lack of information that has come my way since I sent you my life raft. The only updates that have been provided over the past 7 weeks are in response to my direct inquiry. Not only that, the only content provided in those updates are that my raft is still in the shop for testing and that you believed there to be no rush. I've been updating a published web log with my experience outfitting my boat for cruising departure and Givens is not ranking high on the list. For a manufacturer of a piece of equipment so critical to the safety of sea going vessels I am surprised at the lack of customer service and it forces me to question the viability and safety of your product.

It is in my interest, and hopefully yours, that we can conclude this transaction to the satisfaction of both parties. I can assure you that I will happily act as a positive reference based on the outcome of our interaction. I look forward to more detailed information about the status of my raft.

Lee Winters

1 comment:

Anonymous said...

They are going out of business. They have no cash and ignore existing customers.